Submitting and responding
A lister must submit a claim within the versioned claim window, identify the issue and requested amount, and provide relevant evidence. The renter receives notice and an opportunity to respond.
- Normal wear, pre-existing condition, unsupported estimates, and amounts outside the agreement are not automatically chargeable.
- Private evidence remains limited to booking participants and assigned staff.
- Late return and non-return follow their own booking and escalation states.
Decision and payment
An authorized operator records the evidence considered, policy version, outcome, approved amount, and reason. Deposit capture, release, or refund occurs only from that recorded decision and remains auditable.